❓ No-za.com – Frequently Asked Questions (FAQs)

Welcome! We’ve put together the most common questions our customers ask to help you shop with confidence and clarity.

📦 Orders & Delivery

How much do you charge for delivery?
We offer FREE standard delivery across the UK on all orders. Your items are typically delivered within 3–5 working days once dispatched.

Do you offer express delivery?
At the moment, we provide standard delivery only. If you need faster delivery for a specific reason, feel free to contact our support team and we’ll try our best to assist.

Can I track my order?
Yes. Once your order has been dispatched, you’ll receive a tracking link by email so you can follow your delivery.

Do you deliver outside the UK?
Currently, we mainly deliver within the UK. If international delivery is available for your location, options and costs will be shown at checkout.

🔄 Returns & Exchanges

What is your returns policy?
If your item isn’t quite right, you can return it within 28 days of receiving your order. Items should be unused and in their original condition.

How do I return an item?
Simply contact our support team through the Contact Us page or by email, and we’ll guide you through the return process.

How long does a refund take?
Refunds are usually processed within 3–5 working days after we receive the returned item. Your bank may take additional time to reflect the amount.

🛑 Cancelling Orders

Can I cancel my order after placing it?
If your order hasn’t been dispatched yet, we’ll do our best to cancel it. Please contact us as soon as possible after placing your order.

🛡 Product Warranty

Do your products come with a warranty?
Yes, many of our products include a manufacturer warranty. Warranty details may vary by item, so please check the product description or contact us for more information.

📍 Customer Support

Still have a question?
We’re always happy to help. Visit our Contact Us page or email us, and our team will get back to you as quickly as possible.